How can we help you?
Small World FS Stopped Providing Services
We want to tell you about some important changes at Small World.
What’s changing?
Small World has stopped accepting any new customers or agents, accepting funds or making payments for existing customers through all channels, including any of its agents, branches, web sites or mobile applications.
What about my current payment?
Where we have already sent the funds to a bank or other third party that we use to deliver the funds to the person you are trying to pay, it is possible that the bank or third party has paid the funds to your recipient or will do so in the usual timeframes, however we expect that not all payments our customers ask us to send will reach the person they’re trying to pay.
What if my payment does not reach the person I am trying to pay?
For payments which do not reach your recipient, Small World will include these in a process which aims to return funds to senders where possible.
What should you do next?
First, check your transaction status at:
https://www.smallworldfs.com/en/track-my-order
We will be contacting customers to collect the information which we would need to make payments to you. You can also contact us using the information below. You can send us your payment details using the form available online by accessing:
https://www.smallworldfs.com/claim-form.pdf
Your local Small World agent may also have printed copies of this form available.
Contact
You can find all our contact information at:
https://www.smallworldfs.com/en/contact-us
For any assistance, we would encourage you to contact us by email at [email protected]. You can also call us on 020 3198 0387, however we would advise using email where possible.
Fraud reminder
Please think about fraud risks when discussing your payments and sharing your information with anyone. Please read our Fraud Awareness blog to understand the most common fraud tactics and how you can avoid falling victim to fraud.
We appreciate your patience and understanding at this time.
Small World Financial Services.
Frequently Asked Questions
- How to Send Money Safely from Ireland with Small World
- Sending Money Online from Austria Made Easy
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Can I cancel my order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- I am unable to log in, or receive an error message such as 'incorrect username or password'. (Newly registered client)
- Is it possible for the receiver to collect cash if their ID name and name on the money transfer form don't match?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- What are the different payout methods and which one is the best?
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- Everything you should know when transferring money from Italy
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- Comprehensive Guide to Money Transfers from Luxembourg
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- Small World FS Stopped Providing Services
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